Policies
Refund & Returns Policy
At Laser Compliance & Repairs, we take pride in delivering professional compliance inspections, calibration, repair, and maintenance services. Due to the technical nature of our work, refunds are generally not available once services have been completed, reports issued, or compliance certificates provided.
If you believe a service has not been performed as agreed, please contact us within 7 days so we can review the matter and provide an appropriate resolution where applicable.
Unused spare parts may be eligible for return within 7 days of delivery, subject to prior approval. Custom-ordered parts, installed components, labour charges, travel costs, calibration services, and issued compliance certificates are non-refundable.
This policy operates in accordance with the Australian Consumer Law, and your statutory rights remain unaffected.
Terms & Conditions
By engaging Laser Compliance & Repairs, you agree to the following:
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Quotes are valid for 15 days unless otherwise stated.
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A 20% deposit is required for quotations exceeding $1,000, and a 50% deposit is required for quotations exceeding $2,500, unless otherwise specified on the invoice. Full payment of the remaining balance is due upon completion of repairs, servicing, inspections, or compliance work.
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Compliance certificates and reports reflect the condition of the equipment or facility at the time of inspection.
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Additional repairs, parts, or services may require separate approval.
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Cancellation fees may apply where insufficient notice is provided.
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Warranty of 14 days applies only to parts and workmanship supplied by Laser Compliance & Repairs.
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All services are provided in accordance with Australian Consumer Law.
By accepting a quotation, issuing a purchase order, or booking a service, you acknowledge and agree to these Terms & Conditions.
Shipping Policy
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In-stock items are typically dispatched within 1–3 business days.
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Special-order items may require additional lead times.
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Orders are shipped using reputable courier and postal services, with tracking provided where available.
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Delivery timeframes are estimates only and may vary depending on location and carrier performance.
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Customers sending handpieces or equipment for repair are responsible for shipping costs unless otherwise agreed.
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We recommend using a tracked and insured shipping service for all repair items.
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Risk transfers to the customer upon delivery.
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Additional freight charges may apply where incorrect shipping information is provided.
For shipping enquiries, please contact Laser Compliance & Repairs.
Privacy Policy
Laser Compliance & Repairs respects your privacy and is committed to protecting your personal information.
We may collect information including your name, business name, email address, phone number, shipping address, payment details, and equipment information provided through service requests. This information is used to provide services, process orders, arrange repairs, respond to enquiries, deliver products, and improve customer support.
Payments are preferred via direct deposit as outlined on your invoice. Where online payments are available, they are processed through secure third-party payment providers. Laser Compliance & Repairs does not store full credit card details.
We do not sell or rent personal information to third parties. Information may only be disclosed where required by law or where necessary to provide requested services. For privacy enquiries, please contact us at: info@lasercompliancerepairs.com.au