The PicoWay is one of Candela’s most advanced picosecond laser systems — and one of the most costly to have sitting idle. We provide specialist servicing, fault diagnosis, repairs and safety-compliance testing for PicoWay systems in tattoo-removal, pigmentation and skin-revitalisation clinics across Australia, so your device stays safe, accurate and treating patients.
PicoWay problems we fix
Handpiece and applicator faults, drop in energy output or inconsistent pulses, error codes and system lockouts, cooling and water-system issues, calibration drift, and general wear from high-volume clinic use. If your PicoWay is throwing faults or under-performing, we diagnose it fast and get it back online.
Preventative maintenance that protects your investment
Scheduled preventative maintenance keeps a PicoWay performing to specification and heads off the expensive failures. A service visit covers energy-output verification, optics and beam-path checks, cooling-system inspection, handpiece testing and a full operational safety check.
PicoWay compliance testing
As a Class 4 laser, a PicoWay must meet the Australian/New Zealand safety standard AS/NZS IEC 60825.1 and your state’s radiation-safety requirements. We test the device and treatment room, document the results, and give you the paperwork you need for your records and audits.
Genuine and third-party parts
We source genuine Candela parts as well as quality third-party components — laser heads, power supplies, flash lamps, optics and cooling parts — to get you the fastest, most cost-effective repair.
Why clinics choose us for PicoWay
Candela-focused technicians, honest engineering-led advice, quick turnaround, and a single point of contact for servicing, repairs and compliance.